Policies & Etiquette

Scheduling
Bonnie Quines is a by-appointment nail bar and beauty salon. Walk-ins are most certainly welcome, but not guaranteed an appointment. Sunbeds do not have to be booked.

Cancellation and Missed Appointments
Stuff happens. But 24 hours gives us a great heads up. Treatment times are reserved just for you. If you don’t show up, or if you cancel at the last minute, we are unable to fill this appointment. To avoid cancellation or no-show fees, and as a courtesy to the Bonnie Quines team as well as other customers who are on the waiting list, please call in advance to cancel or reschedule appointments. We require a 24 hour cancellation notice for one treatment. If you are booked for multiple treatments or a group booking, we require a two day cancellation notice and possibly a 50% deposit at the time of booking. This deposit will not be refunded to short cancellations. We understand if an emergency happens. You won’t be charged.

1st Missed appointment or last minute cancel- not penalised, but we will record it.

2nd Missed appointment or last minute cancel- you will be charged in full for the booked services you missed.

3rd Missed appointment or last minute cancel- In the event you missed three consecutive appointments, you will be unable to schedule your future appointment over the phone. You will be charged in full for all of the booked services of the 3rd appointment, and you must pre-pay for your next service at the time of booking.

No exceptions will be made. We still love you, though.

Adult Environment and Children
We love children. However, please no children in the salon. Our customers come to relax and we would like to provide a relaxing environment. Again, for insurance reasons, safety, and the comfort of the other guests, children will not be permitted. Thank-you for your understanding and your cooperation on this.

Mobile Phone
Please limit mobile use to the reception area.

Loud mobile conversations are disruptive to those trying to relax and un-wind. Long chats on your phone in the salon during your service will result in us not being able to give you the quality service you deserve, and may cause us to run behind schedule as we wait for your conversation to end.

Early Bird
To ensure a smooth and relaxing experience, please arrive a few minutes early for your appointment so that we may start on time. We understand that being late is sometimes unavoidable; however, depending on circumstances, your service time may have to be shortened or rescheduled to avoid inconveniencing the next scheduled guest. We will try to allow a grace period of 15 minutes.

Scheduling Timing
We are understanding of you if you are 15 minutes late for your appointment, so by the same token, please have the same consideration for us.

We firmly believe in the value of your time, and make a conscience effort to avoid long waiting periods. Please ensure you are checked in before your scheduled appointment.

We schedule adequate time for your requested appointment, but depending on your desired results, your timing may run over. We don’t like to rush or be rushed, so if time is critical to your schedule on a particular day, and you must leave at a certain time, please make us aware of this at the time of scheduling your appointment.

Our Promise to You
If you are not delighted with your service, you may return to us within one week after the service was performed, and we will be happy to correct, or re-do the service.